JOIN OUR TEAM
We believe our people are the key to our success and the continued growth of our organization. All the other elements, machines, equipment and other resources are of little significance without the people to use them effectively. Our goal is to provide our customers with the very best products and services available while maintaining a positive atmosphere for our employees.
*NEW* Customer Service Representative
Reports to: National Sales Manager
Provide customer support to Centaur Division customers, both internal and external, to build and maintain customer relationships.
DUTIES & RESPONSIBILITIES
This position has primary responsibility for answering calls to the division’s toll-free number and will handle approximately 50% or more of incoming call volume.
Provide accurate verbal and written quotes to customers. Follow-up on outstanding quotes in a timely manner, involving the appropriate Sales Manager or Regional Manager as needed.
Accurate and timely entry of orders for resellers, direct sales and other customer groups as assigned. Orders are to be entered no later than 4 business hours from receipt.
Ensure accurate processing of Centaur orders, to include obtaining customer verification of custom specifications, preparing drawings and appropriate documentation for production, and following-up as needed.
Serve as primary end-user contact regarding warranty issues; process warranty replacement orders.
Assists Accounts Receivable department personnel in researching and resolving claims, credits and debits related to domestic accounts.
Maintain customer order files.
Assist National Sales Manager in researching accounts, sales performance analysis, preparing sales presentations.
Any other duties and/or functions as required for the achievement of departmental and company goals.
EDUCATION/EXPERIENCE: High school diploma or equivalent; some college preferred. Experience in a customer service or customer contact environment preferred. Strong basic mathematical skills are required. Must have prior equine experience.
COMPUTER SKILLS: Microsoft Office, particularly MS Word, MS Excel, Powerpoint, MS Outlook and Internet Explorer. Ability to use or learn Solarsoft ERP, Goldmine CRM, and QuoteWerks systems.
COMMUNICATION SKILLS: Excellent verbal and written communication skills. Ability to handle customer complaints/problems diplomatically. Professional phone “presence” is an absolute must.
ORGANIZATIONAL: Excellent organizational and follow-up skills required.
WORK ENVIRONMENT: Must be able to sit for significant periods of time. Must be able to work independently as well as excel in a team atmosphere.
Qualified candidates should submit resume to: firstname.lastname@example.org
Or mail to: 2802 East Avalon Ave, Muscle Shoals, AL 35661 — ATTN: Recruiter